Help
Support.
Last updated April 27, 2026.
The fastest way to get help is to email hello@impromptly.ai. Manthan reads this inbox. Reply usually lands within a day. Email beats App Store reviews because we can actually fix things over email. App Store reviews go to a queue we cannot reply to directly.
If something is broken, include your iOS version, app version (Settings then About inside the app), and a sentence on what you expected versus what happened. Screenshots help. If you suspect the AI gave bad feedback, the in-app report button is the right path.
Frequently asked.
When you start a session, the app captures audio from your iPhone microphone using AVFoundation. Real-time filler detection runs on-device through Apple's Speech framework. After the session ends, if you have Pro deep transcription on, the audio is sent over TLS to our authenticated proxy and on to OpenAI's Whisper for the final transcript. Audio is never stored.
Fillers like um, uh, and like are not the enemy. They are signals. When you can hear yourself reach for one in real time, you start choosing pauses instead. Two minutes a day for two weeks is usually enough to see the count drop in half.
Apple handles billing for in-app purchases. Open the iOS Settings app, tap your name at the top, tap Subscriptions, find Impromptly, and tap Cancel. Cancellations take effect at the end of the current billing period. We never gate cancellation behind a phone call or a hidden flow.
Inside the app: Settings then Delete account. One tap, one confirmation, done. We purge all linked records within 30 days from primary storage and within 90 days from encrypted backups. You can also email hello@impromptly.ai from the address on your account and we will process the deletion manually.
Every feedback card has a report icon. Tap it, pick a reason, and the transcript plus feedback are sent to us for review. We read every report. AI output is never perfect. Telling us when it goes sideways is how we tighten the moderation layer.
On the sign-in screen, tap the black Sign in with Apple button. iOS prompts you to confirm the email you want to share, real or relayed. We never see your Apple ID password. If you previously signed up with a different email and want to switch to Sign in with Apple, email us so we can merge the accounts cleanly.
Your email, your display name if you set one, your session transcripts, the AI feedback for each session, and your subscription status from Apple. No advertising IDs, no cross-app tracking, no audio. The full breakdown is in the privacy policy.